Knowledge Base

Below you will find answers to the most frequently asked questions. If you have a query that has not been addressed in this section, please do not hesitate to contact us.

What products are offered at Greggs?

Upholstered furniture and reupholstery are what Gregg’s is all about. We offer custom built upholstered furniture ( built right here in Victoria ) and also sell upholstered furniture manufactured by other reputable North American companies. If you are looking for a new sofa or chair available in a dazzling choice of fabrics then Gregg’s is the place for you. Gregg’s is also the premier re-upholstery shop in Greater Victoria. Be it a priceless family antique or a modern day piece of furniture our highly skilled craftspeople can reupholster your furniture to a very high standard. We also sell quality upholstery fabrics by the yard for those just wishing to purchase fabric. Gregg’s has the largest selection of upholstery fabric samples in Greater Victoria. Whether your taste is cutting edge, modern or elegantly traditional, Greggs has it all for you! For over 60 years we have helped Victorians create furnishings for their home or business.

Why should I shop at Greggs?

Choice and quality are Greggs hallmarks. At Greggs you have so much choice. Our customers can choose from several full product lines. And there are thousands of wonderful fabrics at different price levels to choose from. You can choose exactly the style of furnishings you like, made to fit your personal specifications. You can get creative with contrast piping, different patterns on cushions or whatever you wish. The possibilities are endless.
At Greggs discover fine quality hardwood frames, craftsman construction, beautiful sewing and custom design. Expect time-tested quality: our wonderful staff has literally hundreds of years of experience under their belts. From seamstresses to furniture building craftsmen to showroom professionals, at Greggs all our staff aim for excellence.
Greggs customers benefit from both extensive product choice and from the talents of our friendly, experienced staff of professionals and craftspeople. We’ll help you to choose the best fabric and style for you and your individual tastes and needs. Our products are a tailor-made solution to your decorating problems.

How long does it take to create Greggs products?

Fine custom work does take time to complete. Once your furniture is in our shop to be reupholstered we will need it for about 2-3 weeks. The wait time for our services is generally in the area of 12-14 weeks but does vary. Gregg’s can generally build new custom upholstered furniture within 16 weeks but this can vary slightly.

If a customer has a specific requested date will you accommodate that?

Talk to us about your requirements. We’re happy to help if we can!

Can I see the work being done?

Absolutely! You are welcome to come in with an appointment to see your furniture in the workroom.

What does it cost?

Our prices are very competitive relative to other furnishings of comparable standard. With Gregg’s you always get quality products and professional workmanship. We are happy to provide several pricing options depending on the quality of the fabric used. Ask us for a quote so you can get an idea of the costs involved. One can always buy new furniture for more than what it costs to reupholster and for less than what it costs to reupholster. If you have some quality upholstered furniture that works for you and your room you are often further ahead to invest in having that reupholstered. Our Gregg’s built custom upholstered furniture is very competitively priced in comparison to other high quality manufacturers.

What makes fine quality?

Greggs is synonymous with quality and good quality starts from the inside. In all its hand-built furniture Greggs uses real B.C. wood, handpicked from mills around the province. Kiln-dried alder, spruce and maple are all used. The high standard of our upholstery is obvious: straight seams and good pattern repeats on quality fabric. It’s easy to see that our fine products are made by craftspeople who take pride in their work and pay attention to detail! Quality shows.
These days a lot of mass-produced furniture is just not good quality. Construction is poor. Cheap materials are used both for fabric and frame. Unfortunately, this makes for “throwaway furniture”. We have a cure for that!
Greggs is the best medicine for furniture ills. At Greggs you enter a world of quality, durability and value. Choosing quality furniture is a statement about you, your taste and your lifestyle. Express your good taste with Greggs.

What guarantees do you offer?

We offer a lifetime guarantee on all our hardwood construction. We have a long standing reputation in Victoria for always backing up our work should any problems arise.

Is all custom furniture work done on site?

That’s right! Every piece of custom furniture ordered at Greggs is hand crafted right here in our wonderful Victoria workshop. Unlike some other shops, we do not contract out custom furniture work. This gives us quality control over every single item we create for your home or business.

Can I get an estimate?

The best way to get an initial idea of cost is to e-mail us some photographs of the pieces you are considering reupholstering along with some measurements. Generally we can price your job out this way. If we need to examine the furniture we will ask to do so. We will give you a budget figure and then if you decide to proceed you can come into the store to choose a fabric and we can give you a final price.

Do I have to bring my furniture in to Greggs?

We do need your furniture here in our workroom when we are ready to work on it. Arrangements can certainly be made for pick up and delivery.

What about delivery?

Gregg’s offers free pick up and delivery within Greater Victoria on a minimum order . On smaller orders, delivery can be arranged for a small fee. Delivery can also easily be arranged for anywhere on Vancouver island or the Lower Mainland for a minimal charge.

I'm not a designer. Can you help?

We are happy to provide you with the name of a skilled interior designer who could assist you on a contractual basis . Our staff can certainly help with colour coordination in the store but we do not offer an interior design service.

What are your hours and where are you located?

Gregg’s is open 10-4 Tuesdays through Saturdays. We are located at 2333 Government Street in Victoria. There is parking off street behind our building and on street in front of the building.

Can I bring my own fabric and have you do the work?

You can bring us your own fabric and we will do the work. However, our labour charges are higher for customer provided fabric than if we are providing the fabric. Gregg’s has the largest selection of upholstery fabrics in Victoria and we offer very competitive pricing.


Does Gregg’s do commercial work?

Gregg’s has done commercial work all over Vancouver Island for many years and our upholstery is in many of the islands leading hotels, restaurants, and commercial establishments.


Does Gregg’s sell upholstery supplies?

No, Greggs’s does not sell upholstery supplies separately. We are connected to an online company at E-mail them with what you are looking for and someone will get back to you.


Meet our furniture supplier Partners

To bring you even more home furnishing alternatives, click below to browse the exclusive selections of Greggs' supplier partners.

Dan Gentile Antique Restoration

Over 40 years of experience in antique furniture and fine furniture construction. Learn more...